Turned out I only needed a snake, but, in the time that took, Lalo gave me an education in plumbing -- to where I can see in my mind's eye how water and pipes work in my place. Invaluable! Now I can be more specific about a problem when I next call the wonderful Michael at the office. Lalo did the job he was paid for, but then, beyond that, he gifted me service. Truly appreciated.
Had American Drainworks highly recommended by a friend, and they did not disappoint. From Connie's professional and friendly demeanor on the phone, to Lalo's timely, professional, and highly competent work installing our new faucet and servicing our water heater, we were highly satisfied.
American Drain Works and Plumbing are always curtious and professional. Lalo came in assessed the problem and got it handled as usual. I can’t recommend them enough, we’re always satisfied.
Connie and Michael were wonderful! They responded to my Yelp inquiry in under 10 minutes, and when I spoke to Michael he asked great questions about my aunt's issue that I was calling about--she's 90 years old with dementia and was due to be discharged from a rehab center the next day and her shower and toilet at her Marina del Rey condo weren't working. I had previously hired another (terrible) plumber who had been recommended by the condo's HOA, and he didn't communicate pricing or specifics, and ended up waaaay overcharging me to fix 3 sinks and didn't even address the master shower/toilet issue. Michael was able to get a technician out within a few hours, and after the technician left, Connie and Michael called and explained the situation as well as their pricing, which--after having been taken advantage of by the previous plumber--was very much appreciated and quite a deal. Highly recommend and I'm trying to get my aunt's condo HOA to hire them and fire the existing plumber! :)
Connie is amazing. I had a plumbing emergency yesterday and even though she couldn't personally help that day due to scheduling, she still spent 30 minutes on the phone with me explaining what was going on, what I should be discussing with my landlord, and providing tips to help me with the situation moving forward. She took time out of her busy day just to empower me with knowledge and I feel so grateful. I will be recommending her to everyone I know!